Social Media Management  Social Media Marketing  Marketing Management  Graphic Design  Digital Marketing Strategy  Content Development  Content Management  Customer Service  Technical Support  Travel Management  Branding  Flight/Ticket Booking  Hotel Booking  SEO Optimization SQL  Data Visualization Community engagement  Administrative support 

Drive brand visibility and audience growth by strategically scheduling content and conducting in-depth hashtag research. In this role, you will increase leads and direct traffic to Amazon to boost product purchases, directly contributing to the company's overall revenue growth. 

I collaborated closely with clients to plan and create promotional content for live seminars and events. This included producing graphic designs, carousels, short videos, and Instagram/TikTok stories, usually coordinated a week in advance to align with event objectives and boost ticket sales. A key part of the role was adapting content for Dutch-speaking audiences, where I overcame translation challenges by balancing AI tools with cultural accuracy. My contributions enhanced audience engagement, increased ticket sales, and supported successful event campaigns. 

In this role, I supported a Jewish client by delivering culturally sensitive and detail-oriented assistance. My responsibilities included updating their website with upcoming events, designing graphics to promote community activities and fundraising efforts, and managing donation tracking through accurate data entry and basic bookkeeping. I also handled calendar scheduling, communication tasks, and provided general administrative support, ensuring that the institution’s daily operations ran smoothly and with respect for its cultural practices. 

Wrote scripts for upcoming content, repurposed TikTok videos for YouTube, created SEO captions, hashtags, and descriptions, managed YouTube channel, and analyzed metrics to enhance performance. 

Developed short-form videos for a prominent boxer-turned-wrestler, stepping in when the regular video editor was unavailable, ensuring consistent content delivery and audience engagement.  

I've become the creative force behind travel and leisure social media accounts, curating compelling content and graphic designing that has fostered an increase in foreign customers and audience interest, leading to greater brand visibility and loyalty while closely coordinating with the UK-based owner. Engage with agency followers, promptly responding to comments and messages, fostering positive relationships, and strengthening brand reputation. 

This was my last corporate role, where I led the introduction of a team of Support Specialists, mentoring and guiding the newly recruited team members whom I had recommended to the manager. Our primary objective was to provide real-time assistance and effectively dispute airlines' debit memos for operations travel agents. By doing so, I significantly mitigated the risk of penalties affecting account performance bonuses, ensuring agents' earnings remained intact and maintaining operational efficiency.  

I planned and booked travel reservations, ensuring the accuracy of travel itineraries, and managed customer fees and refunds on Sabre and Amadeus GDS systems. This enhanced customer service quality and satisfaction. Additionally, I boosted customer satisfaction ratings by conducting comprehensive travel option research, presenting optimal deals, and fostering vendor collaborations to increase client retention.  

In my first corporate job, I began as a CSR, handling a variety of tasks, from answering inquiries to managing escalation calls for dissatisfied customers. Meticulous documentation and proactive follow-up were crucial aspects of my role. I clarified and addressed product or service issues for telecommunications customers, identifying root causes, offering solutions, and ensuring prompt resolution to enhance customer satisfaction and retention.

As a Facebook group admin with over 8000 members, my role is crucial in managing interactions and maintaining a positive environment. I monitor posts and comments, enforce group rules fairly, and handle administrative tasks. This includes approving posts, managing member requests, and troubleshooting issues. As an admin, I can develop leadership skills and influence within the group while promoting growth and engagement. 

Trading and investing in the Philippines Stock Market has taught me valuable lessons. Quick data analysis is essential, and while math plays a role, interpreting charts and patterns through technical analysis is key. Success in trading requires discipline to stick to your strategy despite market fluctuations. You'll also learn financial terms like "spread," "indices," "dividends," and more, gaining a deep understanding of their meanings and applications. Moreover, trading provides insights into how companies operate, currency fluctuations, and fundamental economic concepts. It's not just about finance; it's a journey of self-improvement, offering valuable skills for personal and professional growth.

I began my business venture by establishing a sizzling house specializing in sizzling sisig. Despite moments of success driven by effective social media marketing, the business fell below my expectations. due to the rising prices of primary ingredients and monthly rentals made it hard to balance quality and price. Eventually, fearing negative feedback and further losses, I decided to close the business. However, this experience imparted valuable skills in resilience, strategic planning, financial management, marketing, and operations, which continue to shape my approach to business. 

I've invested years studying strategic methods and target markets that align with a company's broader goals. As part of the graduation requirements, my thesis explores the use of artificial intelligence (AI) in marketing strategy as the primary tool of our company. Its implementation has sparked uncertainty among travel agents. My research demonstrates how AI could potentially reduce agent errors, decrease call times, and enhance customer service, indicating the need for upskilling to fully leverage its benefits